FAQ

Physical Therapy Sessions focus on treating a specific medical diagnosis, injury, illness or medical condition.  Physical therapy is considered medically necessary and signed off by a physician or referring provider within 21 days of initiating therapy.  

Wellness Sessions focus on optimizing movement, strength, balance, mobility, and physical performance rather than treating a specific medical condition. They are ideal for individuals looking to stay active, improve physical function, address areas of weakness or movement differences, and proactively support their overall health and wellness.

Both Physical Therapy and Wellness sessions are provided by Elizabeth, a licensed physical therapist.

• sports wellness & injury risk reduction 
• knee pain
• ankle sprains
• plantar fasciitis
• knee arthritis
• low back pain - both chronic and acute
• shoulder pain
• neck pain
• dynamic balance and fall risk reduction
• dizziness from BPPV

Yes!

Many sports wellness clients are children and teens. To help ensure their comfort and safety a parent or legal guardian is required to remain in the clinic for the entire duration of every appointment for anyone under 18.

To create an appointment for a minor:

1. Book the appointment with the child's name, DOB & email
2. In the notes for the appointment write the parent/guardian's name and contact information
3. Create a separate account in Jane for the parent (without an appointment)

It is necessary for both the minor and parent to have accounts in Jane for paperwork, I will link the accounts together.  This keeps their medical information separate while appropriately sending the clinic waivers & HIPPA forms to the parent.

Click the Book Now button in the top right corner of the website. You’ll be prompted to choose either a Physical Therapy Evaluation or Wellness Assessment through a platform called Jane. For your first visit, please select one of these initial appointments rather than a follow-up session.

Jane is a secure online platform for scheduling, communication, forms, and clinical documentation. After scheduling, you’ll receive an email with instructions to create your account and complete the necessary paperwork prior to your appointment.  The paperwork should take about 10 minutes to complete.

• Medical History
• Financial Policies
• Office Policies & Consent to Treatment
• HIPAA Privacy Notice, Patient Rights & Communication Authorization 
• Appointment Specific Pre-Questionnaire

Jane does not require downloading an app, simply sign in through your web browser to manage your account and complete all necessary paperwork online.

If you have a referral, please attach it to your intake forms or fax it to:844-608-1395.

I can often accommodate appointments within the same week. If the times available are inconvient, please email me at elizabeth@elevate-evans.com and I’ll work with you to find another option.

No!

Georgia law allows patients to seek evaluation and treatment from a licensed physical therapist with a Doctorate degree in Physical Therapy (DPT) without first obtaining a referral from a physician or other authorized healthcare provider. This is known as Direct Access.  Elevate Evans Physical Therapy & Wellness, LLC is a direct access clinic. 

With your signed permission, after performing a direct access evaluation, your results will be sent to your physician or other healthcare provider.  Their signature is required for you to continue care for longer than 21 days from your initial evaluation. 

Direct access is beneficial because it saves time and lowers medical costs.  

There are two exceptions for direct access.  You may NOT book a direct access appointment with Elevate Evans Physical Therapy & Wellness, LLC if you have:

• A new neuromuscular or developmental diagnosis/ condition in the last 9 months
• A chronic musculoskeletal condition and have already received physical therapy in the last 90 days for the same diagnosis

In these cases you must have a referral from your physician or other authorized healthcare provider BEFORE booking an appointment.  Please contact the clinic for clarification or if you have any additional questions.

No. Elevate Evans Physical Therapy & Wellness, LLC is a cash-pay clinic and does not bill insurance. Upon request, a super bill can be provided for potential reminbursement from your insurance provider.

Elizabeth is not a Medicare-enrolled provider and cannot provide physical therapy services to Medicare beneficiaries. However, Medicare beneficiaries may receive wellness sessions, as Medicare does not cover wellness or preventive care services.

The clinic operates on a cash-pay basis, with payment due upon arrival. Electronic payments are accepted through Zelle and Venmo. 

For non-electronic payment, please e-mail to make an alternative arrangement. 

Health savings accounts may also be used. 

For your appointment, please choose comfortable clothing that allows me to easily access the area being assessed and observe your movement.  Athletic shorts or leggings and supportive shoes are ideal.

Elevate Evans Physical Therapy & Wellness is located in a private home office in a white house near the entrance of the Knob Hill neighborhood in Evans.  It's the last home on the right before William Few Parkway.  

Clinic Address:  3769 Knob Hill Farm Road - Evans, Georgia 30809

Parking Instructions: Look for the ELEVATE yard sign to the left of the house. There are two designated parking spaces on the left side of the home, adjacent to the fence. 

Please avoid blocking the driveway or any other vehicles.

As this is a private home office, remain in your vehicle or wait on the porch so as not to disturb the appointment before yours.  I will personally come outside to greet you at your scheduled appointment time.    

Yes, lists of wellness & physical therapy tools that I use in my clinic can be accessed by clicking on the icons at the botton of the page. 

Elevate Evans Physical Therapy & Wellness, LLC operates from a private home office. Every effort has been made to create a professional, clean, comfortable and confidential clinical environment consistent with outpatient physical therapy standards.

A hypoallergenic dog named Bucatini resides in the home. For your comfort and safety, Bucatini will remain in a separate room throughout your appointment.